Membership
Policies
Please familiarize yourself with the policies of the Family YMCA of Prince George as outlined below. If you have questions about any of our policies, please contact Member Services at 250-562-9341.
Failure to follow any of our policies may result in suspension of your YMCA access privileges.
General Policies
Your membership card is necessary to enter our facility. It ensures that our security practices are followed for staff and member safety. Membership cards and privileges are not transferable to others. If you lose your membership card, report it immediately to Member Services. There is a fee for replacement cards.
Memberships are subjected to automatic fee adjustments based on age categories at any time during the year. For more information on age categories please ask a Membership Services Representative.
Members paying memberships in full will be mailed a renewal reminder notice. Continuous members continue to roll over unless you come into the YMCA to cancel the membership. Please remember to inform us of changes to your personal information so these notices reach you.
Changes to your account information can be done at any time. Please notify us of any changes in phone number, address or email address to ensure we are able to notify you regarding your membership.
Changes must be made 7 days prior to your next payment date in order to be applied to your next payment. If you change credit cards/accounts, or your credit card expires, please bring in a new void cheque or credit card.
Members must keep their accounts in good standing. Individuals owing money may be denied entry.
Program Notes
Children must be the age listed in the brochure when the class starts. The YMCA may cancel, postpone or combine classes based on enrolment. Refunds or account credits will be issued where applicable.
Access
All YMCA members receive a membership card, which must be presented in order to access the facility.
All non-member program participants will need to identify themselves at Member Services to access the facility with proof of registration.
Returned / Declined Payments
Returned / Declined payments will result in an administration charge and must be paid in full before building access will be granted. Please contact the Manager of Membership if you require special arrangements. Your membership will be cancelled if your returned payment has not been received seven (7) days before your next payment date your membership will be cancelled. Your membership may be reinstated once payment is received in full.
Program Cancellations & Refunds
Cancellations made after the course starts with a note from a medical doctor will receive a pro-rated refund from the cancellation date.
Cancellations made after the course starts, without a note from a medical doctor, will receive a pro-rated refund from the cancellation date with a cancellation fee of $15.00.
Any refunds from cancelled programs will remain on account as a credit unless a refund is requested.
Switching to another program is processed at no extra charge (space permitting).
Membership Cancellations, Refunds & Transfers
To cancel your membership, complete and return a Membership Cancellation Form along to Member Services. If you pay monthly, you must provide seven days notice prior to your next payment. Cancellations will not be taken over the phone. There is no refund for memberships paid monthly.
Refunds for annual memberships are pro-rated from the date we receive your cancellation in person. Facility usage is not considered when calculating refunds.
When you cancel your membership, you will be required to pay non-member registrations for any programs you are currently registered in.
If you move outside the Prince George area memberships are not transferable. Please contact Member Services before moving.
Waiting List Guidelines
Members have priority. Programs are available on a first-come, first-serve basis. Wait-listed participants will only be phoned if a spot becomes available.
Daily Lock Rental
Locks are available to rent for $1.00 per day along with a piece of identification.
Lost & Found
Please report all lost items to Member Services in person. The Family YMCA of Prince George does not accept any responsibility for lost or stolen items. We will keep all found items in storage for two weeks. Unclaimed items are donated to charity.
Using the Gym, Studios, Strength & Conditioning Areas
Members are encouraged to take advantage of a free fitness centre orientation that will introduce you to the area and proper use of the equipment.
External personal trainers can conduct business using the YMCA facilities if they provide proof of insurance and pay the required fee. We encourage members to take advantage of personal trainers on staff, and member-priced packages. Speak to Member Services for more information or to book appointments.
Drop-in group fitness classes with a star on the schedule have limited space or equipment. You must sign-in at Member Services. Sign-in begins thirty (30) minutes before the class is scheduled to start. You cannot sign-in on behalf of others.
Locker Rooms
Lockers are for day-use only. If left overnight, locks will be cut and contents will be removed and stored at lost and found.
Etiquette
To create an enjoyable atmosphere, the YMCA core values of honesty, caring, respect and responsibility have been incorporated into all that we do. We ask for your support in respecting the rights of all YMCA members, volunteers and staff. Unsafe, disrespectful or inappropriate behaviour could result in removal of membership/program privileges.
We ask everyone to follow these basic etiquette guidelines:
- Please be courteous and practice good hygiene in the showers and locker rooms.
- For safety reasons, please leave jackets and bags in the locker room rather than bringing them to the gym, studios, strength and conditioning areas.
- Food and glass containers are not permitted in any area.
- We ask all parents to enforce appropriate behaviour to ensure their children’s safety.
Safety & Security
Emergency procedures are in place at all Family YMCA of Prince George facilities. In the event of an emergency, immediately contact a staff person or Member Services. If the fire alarm sounds, stop all activity and wait for staff instruction. Please report any suspicious activity to YMCA staff immediately.
Photo Policy & Camera Cell Phone Use
Photography of any kind within any Family YMCA of Prince George facility will not be permitted without prior consent.
Camera cell phone use is not permitted at any time in our facilities.
Cell Phones
For the safety and enjoyment of all members and guests of the Family YMCA of Prince George, please refrain from using cell phones while working out or in the change rooms. If you require your cell phone for emergency calls, please set it to vibrate and take the call in a private area.
Privacy
Please see this page for our Privacy Policy.
© Family YMCA of Prince George
